Stefans Soccer Policies
The policies within apply to Stefans Soccer retail stores and StefansSoccer.com. For policies regarding your MyUniform order please see our MyUniform Policies.
- Order Processing Time
- In Store Pickup
- Product Availability
- Product Information
- Returns/Refunds Policy
- Defective Merchandise
- Gift Cards
Order Processing Times
Order processing involves getting your item(s) pulled and ready for shipment or in-store pickup. These times are in addition to the shipping in-transit time associated with your selected shipping option. Please refer to the shipping section for information on shipping costs and transit times.
Standard and Ground Shipping Orders
Orders placed through StefansSoccer.com typically take 1-3 business days to process. Orders placed after Friday, 12:00 p.m. CT and before Monday, 8:00 a.m. CT will begin being processed Monday at 8:00 a.m. Every effort will be made to get your order processed as quickly as possible. In the event that your order will take more than 3 business days to process, you will be notified.
Expedited Shipping Orders (UPS 2DAY & UPS Overnight)
Expedited Shipping Orders (UPS 2DAY & UPS Overnight) placed by 1:00 p.m. CT are guaranteed to be processed and shipped out the next business day (M-F). Expedited orders placed after 1:00 p.m. CT are guaranteed to be processed and shipped out within 2 business days (M-F)
Example: If you place an expedited order on Tuesday before 1:00 p.m. CT your order will be processed and shipped out by Wednesday.
Example: If you place an expedited order on Friday after 1:00 p.m. CT your order will be processed and shipped out by Tuesday.
StefansSoccer.com is happy to offer in-store pickup for purchases made online for no additional charge. Orders can be picked up at any of our three retail locations. Processing times for orders placed online for in-store pickup are 1-3 business days. In-store pickup does not mean that your order will be available for pickup at the requested store immediately. In some cases, an item may not be available at your selected store and will need to be sent from a different location. Every effort will be made to get your order processed as quickly possible. When your order is ready for pick up at your selected retail location, you will receive an e-mail notification. Orders placed after Friday, 12:00 p.m. CT and before Monday, 8:00 a.m. CT will begin being processed Monday at 8:00 a.m.
In addition to in-store pickup, we are pleased to offer return/exchange services at any of our retail locations. Please read through the return policy for more details on how to process a return.
There is a small possibility that an item you purchased is unavailable. In the event that this occurs, you will be notified as soon as possible and given the following options: to order a similar item or receive a refund on the unavailable item.
We gladly accept returns on most items purchased within 30 days, returned in their original condition (brand new, including original tags/packaging, unworn, unlaundered, not customized). To ensure items are returnable, try on items in a clean, indoor area. Footwear, equipment and apparel used at an indoor soccer facility or gym will show signs of wear and will not be considered new.
To effectively and efficiently process returns, please include a completed Return Form, which can be found on the back of your invoice.
How to Return Merchandise
Stefans Soccer offers return services on web orders at any of our three retail locations. If you need to send the product back through the mail, please see below for instructions.
Return shipping costs are the responsibility of the customer on all returns. In the event that an error is made on our part, we will provide a pre-paid shipping label at no cost to you.
Your original package will include a pre-paid US Postal Service Return Service label. If you did not receive a pre-paid Return Service label or you need another one, please e-mail [email protected] with your order number in the subject heading. You will be e-mailed a pre-paid Return Service label.
The cost of using each return label is $7.99. This cost will be deducted from your merchandise credit. In the event that you send back product for return using a pre-paid label and the return is denied, you will be charged $7.99 using the original form of payment from your order.
If you choose to return merchandise at your own cost, the return address is below. Retain any tracking numbers and receipts. We cannot be responsible for merchandise lost en route. Any returns made COD or marked "Bill Recipient" will be refused.
- Stefans Soccer Returns
- 620 Elizabeth Ct
- Brookfield, WI 53045
All returns must be made in appropriate packaging. Footwear must be returned in the original shoebox and shipped inside of another box or the reusable poly shipping bag in which the shoes came. Footwear returns that are shipped only in the original shoe box, with no other shipping container, will be refused and no refund will be given.
We cannot accept returns on the following:
- Items returned more than 30 days after purchase.
- Used, worn, or laundered items
- Items without the original tags or packaging (e.g., shoebox, GK glove bag)
- Customized items (e.g., printed jerseys)
- Parts of a set (e.g., pants only from a warm up suit or shorts only from a uniform set)
Customers sending back product for return that do not qualify within the parameters of The Stefans Soccer Return Policy (e.g., over 30 days have passed, customized product, used product) will not be issued a refund.
Customers will have the option to have these items shipped back to them at their own cost.
A defective product is defined as a product that is unfit for its intended purpose due to a manufacturing or design flaw. A defective product will show signs of being faulty within the first 30 days of use. For that reason, we only accept defective returns within 30 days of your purchase.
An item's price does not indicate longevity, merely the quality of the materials and technology used in its construction.
All items we receive labeled as defective are put through rigorous tests to ensure the product does in fact have a factory defect.
Due to the intense nature of the game, all items - especially footwear and gloves - will experience normal wear and tear.
Examples of NON-DEFECTS:
- Footwear: Normal wear and tear; minimal sole separation, color loss, scuff marks. Excessive sole separation at toe area due to shoes being too big. Blistering of the foot.
- GK Gloves: Latex Foam Deterioration; latex is a fragile material and may begin to wear away after minimal use (1 or 2 times) depending on playing surface, playing style, and amount of use.
- Balls: Balls that have been punctured. Color loss and scuff marks.
All equipment may need replacement after a season of play due to normal wear and tear. Synthetic surfaces and indoor facilities will generally shorten the life of all equipment.
In the event that you feel that an item does have a manufacturer's defect, fill out the Return Form and follow the regular product return procedure. Defective product evaluations are also available by store managers at any of the three Stefans Soccer retail locations. If you return an item in the mail due to defect and the item is not considered defective you will be given the option to have the item shipped back to you at your own cost. If return shipping costs are not provided by the customer within 30 days of the defect denial, the item will be discarded.
If your item is deemed defective, you will not be charged return shipping as long as a pre-paid label provided by Stefans Soccer is used. (Defective merchandise shipped back at the customer's expense will not be refunded.) For any items accepted as defective, you will receive a merchandise credit for 100% of the original purchase price and standard shipping charges. This credit may be used on the same product, if available, or any other product(s).
Regular Shipping Methods (Continental US)
- FREE* Standard Shipping on Orders over $99 after discounts and before sales tax: 2-7 business days in transit
- $9.99*Standard Shipping on Orders under $99: 2-7 business days in transit
- UPS Ground Shipping: 1-5 business days in transit
- See maps below for estimated shipping times on Standard and Ground Shipping
- *Excludes MyUniform and TeamHub orders
Expedited Shipping Methods
When selecting an expedited shipping method such as UPS 2Day or UPS Standard Overnight, you are paying for shorter transit time. Please refer to the Order Processing Times for more information.
- UPS 2DAY: 2 business days (M-F) in transit
- UPS Standard Overnight: 1 business day (M-F) in transit
No UPS deliveries on weekends or major holidays. These days are not business days and are not taken into account for transit time.
Example: If you place an order using UPS 2DAY and it ships on Thursday, the order will not arrive until Monday. If the order is shipped on Monday, it will arrive on Wednesday (2 business days in transit)
Example: If you place an order using UPS Overnight and it ships on Friday, the order will not arrive until Monday. If the order is shipped on Monday, it will arrive on Tuesday (1 business day in transit)
*A shipping surcharge will be applied to your total if you are purchasing an oversized product (e.g., goals, corner flags, benches)
Standard & Ground Shipping will typically arrive based upon the locations below. Please note that these standard & ground shipping delivery times are not guaranteed!
UPS Ground Map
USPS Priority Map
Stefans Soccer only ships within United States and Canada.
Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.
Regulations and Restrictions:
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds. Stefans Soccer will not accept returns on refused international shipments.
Canadian taxes and Duties can be estimated at the following site, https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html
Free and flat rate standard shipping is available for customers using a P.O. Box address. Expedited Shipping cannot be used for P.O. Box addresses.
Once your order is placed, you will receive a confirmation e-mail. You will also be e-mailed a tracking number once your order has shipped. For additional questions regarding order status, please e-mail [email protected]
Gift cards are redeemable for merchandise at StefansSoccer.com and any Stefans Soccer retail location. Upon redemption, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash. When shopping online, if the order total is more than the gift card amount, the remaining balance must be paid for by credit card. Gift cards will not be replaced if lost or stolen without proper proof of purchase. Sales tax, where applicable, will be applied at the time of redemption. We reserve the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.
Gift cards are available for purchase at Stefans Soccer Retail locations and at StefansSoccer.com. Purchasers will be notified via e-mail when the gift card has been issued from a StefansSoccer.com purchase.
Gift cards purchased in Retail Locations are now redeemable online at StefansSoccer.com. E-Gift Certificates purchased at StefansSoccer.com are valid at StefansSoccer.com as well as redeemable at retail locations.
The order total includes the price of product(s) and sales tax where applicable. For StefansSoccer.com purchases, if the order total is more than the gift card amount, the remaining balance must be paid for by credit card. Upon redemption, any unused balance shall be carried over for future StefansSoccer.com or Stefans Soccer Retail purchases.
Where Do I Find My Gift Card Number?
Your card number is located on the back of your card at the bottom next to "Card #". The number listed next to "Pin #" is not needed.
View Your Balance
A gift card balance may be viewed with a valid gift card number and account on StefansSoccer.com. See Check gift card balance.
Stefans Soccer gift cards may not be returned or cancelled after purchase. If you return product originally purchased with a gift card, any refund will be returned to the original gift card or issued on a new gift card if necessary. If you return product originally purchased with multiple gift cards, the total dollar value will be returned to the most-recent purchased gift card or issued on a new gift card if necessary.
Lost or Stolen Gift Cards
This gift card will not be replaced if lost or stolen without proper proof of purchase. Treat them like cash. In the event that a card purchase and number can be verified, the balance can be transferred to a new card and the original card will be cancelled.
We reserve the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.
Sales tax will be applied to all orders shipped to a Wisconsin, Minnesota or Illinois address. Sales tax rates will be calculated based upon your shipping address based upon corresponding current state and county tax rates.
We try to be as accurate as possible with the information we present at Stefans Soccer. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or other content is accurate, complete, or error free. Prices and promotions are subject to change, and may vary from those offered in our stores. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced whether through human or technical error. For any of these reasons, we may cancel your order or we may contact you for instructions on the order.
Stefans Soccer is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Stefans Soccer website and governs data collection and usage. By using the StefansSoccer.com website, you consent to the data practices described in this statement.
Collection of your Personal Information
Stefans Soccer collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. StefansSoccer.com also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, and gender.
There is also information about your computer hardware and software that is automatically collected by StefansSoccer.com. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by StefansSoccer.com for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the StefansSoccer.com website.
StefansSoccer.com encourages you to review the privacy statements of websites you choose to link to from StefansSoccer.com so that you can understand how those websites collect, use and share your information. StefansSoccer.com is not responsible for the privacy statements or other content on websites outside of StefansSoccer.com and StefansSoccer.com family of websites.
Use of your Personal Information
StefansSoccer.com collects and uses your personal information to operate the StefansSoccer.com website and deliver the services you have requested. StefansSoccer.com also uses your personally identifiable information to inform you of other products or services available from StefansSoccer.com and its affiliates. StefansSoccer.com may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
StefansSoccer.com does not sell, rent or lease its customer lists to third parties. StefansSoccer.com may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, StefansSoccer.com may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information, except to provide these services to StefansSoccer.com, and they are required to maintain the confidentiality of your information.
StefansSoccer.com does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
StefansSoccer.com keeps track of the websites and pages our customers visit within StefansSoccer.com in order to determine what StefansSoccer.com services are the most popular. This data is used to deliver customized content and advertising within StefansSoccer.com to customers whose behavior indicates that they are interested in a particular subject area.
StefansSoccer.com websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on StefansSoccer.com or the site; (b) protect and defend the rights or property of StefansSoccer.com; and, (c) act under exigent circumstances to protect the personal safety of users of StefansSoccer.com, or the public.
The StefansSoccer.com website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize StefansSoccer.com pages, or register with StefansSoccer.com site or services, a cookie helps StefansSoccer.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same StefansSoccer.com website, the information you previously provided can be retrieved, so you can easily use the StefansSoccer.com features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the StefansSoccer.com services or websites you visit.
Security of your Personal Information
StefansSoccer.com secures your personal information from unauthorized access, use or disclosure. StefansSoccer.com secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
StefansSoccer.com will occasionally update this Statement of Privacy to reflect company and customer feedback. StefansSoccer.com encourages you to periodically review this Statement to be informed of how StefansSoccer.com is protecting your information.
StefansSoccer.com welcomes your comments regarding this Statement of Privacy or any other policy. If you believe that StefansSoccer.com has not adhered to this Statement, please contact StefansSoccer.com at [email protected]. We will use commercially reasonable efforts to promptly determine and remedy the problem.